Lifetime Warranty

Lifetime Warranty: Fine Jewelry

ThePandia stands behind the quality and craftsmanship of our jewelry and offers a free lifetime warranty against manufacturing defects on fine jewelry purchases. If you experience damage to your purchase due to manufacturing, please contact us so we may evaluate your piece. Email team@thepandia.com with photos, a short video, and a description of how the damage occurred. If we find the damage is not repairable via the provided images, we may not accept the item back for an evaluation.

Free shipping will be provided before the shipment of your item back to ThePandia for evaluation, which covers the cost of shipping and an evaluation by our expert jewelers to determine if the damage is warrantied. Damage that is not deemed a manufacturing defect and is repairable will have a repair fee quoted to the customer for approval before any work is performed. If approved, the deposit will be applied to this repair. If the customer chooses not to perform the repair, the deposit will be applied to cover the shipping charge back to the customer after evaluation.

If the damage is deemed a manufacturing defect, ThePandia will repair the warrantied damage or replace the item when deemed appropriate without charge. Replacements are considered a one-time courtesy.

Our manufacturing warranty excludes coverage for wear and tear, scratching, stretched chains/rings, and product loss, as well as jewelry damaged due to improper use, cleaning, or storage. The ThePandia warranty only applies to ThePandia.com purchases.

Because we stand behind our designs and our jewelers, any third-party or outside jeweler altering or servicing your jewelry will void your warranty with us. Repair requests from countries other than the United States are examined case by case. Please reach out to team@thepandia.com with your order information, photos of the damage, a short video, and a description of how the damage occurred to see how we can help.

Complimentary gifts cannot be exchanged or returned for a refund and will not be replaced if misplaced, lost, or stolen. These items are not covered by our warranty and cannot be repaired through ThePandia.

 

Lifetime Warranty: Engagement Rings & Wedding Bands

ThePandia guarantees your engagement ring and wedding band to be free of manufacturing defects. If you believe your ring has a defect, you are able to send it back to us at any time for an inspection. Email team@thepandia.com with photos, a short video, and a description of how the damage occurred. Free shipping will be provided before the shipment of your item back to ThePandia for evaluation, which covers the cost of shipping and an evaluation by our expert jewelers to determine if the damage is warrantied. Damage that is not deemed a manufacturing defect and is repairable will have a repair fee quoted to the customer for approval before any work is performed. If approved, the deposit will be applied to this repair. If the customer chooses not to perform the repair, the deposit will be applied to cover the shipping charge back to the customer after evaluation.

If the damage is deemed a manufacturing defect, ThePandia will repair the warrantied damage or replace the item when deemed appropriate without charge. Replacements are considered a one-time courtesy.

As each ring is made-to-order and crafted specifically for you, slight variations are to be expected and are not viewed as a defect.

This warranty does not apply to the replacement of a center stone. Our lifetime warranty excludes coverage for wear and tear, warped rings, discoloration due to contact with harsh chemicals, and product loss, as well as jewelry damaged due to improper use, cleaning, or storage. The ThePandia warranty only applies to ThePandia.com purchases.

Because we stand behind our designs and our jewelers, any third-party or outside jeweler altering your jewelry will void your lifetime warranty with us. The only exception to this is if you're purchasing outside of the United States and Canada and need a third-party jeweler to service your ring. Please contact us prior to working with a jeweler to initiate this process.


To be eligible for the warranty:

Please be sure the ring and diamond have not been exposed to unreasonable force or harmful conditions.

The ring needs to have been stored and handled correctly. An abused, altered, or incorrectly cleaned ring is not eligible for a repair within warranty.

The ring needs to be in the possession of the original purchaser, as this warranty is not-transferable.

We’ve curated a Lifetime Care Package with everything you need to keep your engagement and wedding rings in perfect condition. Our Lifetime Care package includes one complimentary resize within one full size up or down (2 sizes up or down in European and UK sizes), annual cleanings, and our Lifetime Warranty.

You can learn more about Our Lifetime Care Package here. If you have specific questions about our warranty, please reach out to team@thepandia.com